Shipping policy

Last updated: 11.01.2026

1) Order processing

• Orders are processed within 1–2 business days (excluding weekends and public holidays).

• During high-volume periods (sales/holidays), processing may take slightly longer.

2) Shipping destinations

We currently ship to:

• Estonia / EU

If your country isn’t available at checkout, contact us at carl@reidolfco.com.

3) Shipping rates

Shipping costs are calculated at checkout based on your location and the selected delivery method.

4) Delivery time estimates

Estimated delivery times (after dispatch):

• Estonia: 1–3 business days

• EU: 3–7 business days

• International: 7–21 business days

Delivery times are estimates and may vary due to carrier delays, customs, weather, or peak seasons.

5) Tracking

If tracking is available for your shipping method, you’ll receive a tracking link by email once your order is shipped.

6) Customs, duties & taxes (international)

For international orders, customs duties and taxes may apply and are the customer’s responsibility (unless stated otherwise at checkout).

7) Incorrect address / failed delivery

Please ensure your shipping address is correct. If a parcel is returned to us due to an incorrect address or failed delivery, we can re-ship it once we receive it. Re-shipping fees may apply.

8) Damaged or missing parcels

If your order arrives damaged, or a parcel is missing, contact us within 48 hours of delivery at carl@reidolfco.com with:

• your order number

• photos (if damaged)

• any relevant details

We’ll work with the carrier and offer a replacement or refund where applicable.

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Returns & Refunds Policy

1) Returns window

You may request a return within 14/30 days of receiving your order.

EU/EEA customers: You have the right to withdraw from your purchase within 14 days of delivery (with standard exceptions listed below).

2) Return conditions

To be eligible for a return:

• items must be unused and in original condition

• items must be returned in original packaging (where applicable)

• proof of purchase (order number/receipt) is required

3) Non-returnable items

For hygiene and safety reasons, we do not accept returns for:

• used or opened items

4) How to start a return

Email carl@reidolfco.com with:

• your order number

• the item(s) you want to return

• the reason for return (optional)

We’ll reply with return instructions and the return address.

5) Return shipping costs

• Customer-paid returns: You are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service. We can’t guarantee we’ll receive your return without tracking.

6) Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection.

If approved:

• refunds are issued to the original payment method within 3–10 business days

• original shipping fees are refunded unless the return is due to our error

• if your return is reduced by any handling/repair costs, we will inform you before processing

7) Exchanges

We offer direct exchanges. If you want a different item, return the original and place a new order.

8) Faulty or wrong items

If you received a faulty, damaged, or incorrect item, contact us at carl@reidolfco.com within 48 hours of delivery. We’ll cover the return shipping and arrange a replacement or refund.